Privacy Policy kila69 —
Your Data, Our Responsibility

1Introduction

Welcome to the kila69 Privacy Policy page. We understand that your trust is our most valuable asset, and protecting your personal information is our top priority. This policy explains in detail how kila69 ("Platform", "we") collects, uses, stores, and protects your personal data when you use our website and services in kila69.win.

This document is to be read together with Terms and Conditions us and forms part of the agreement between you and kila69. By accessing or using our platform, you consent to the collection and use of your personal information in accordance with the policy stated here.

2Types of Data We Collect

Kila69 collects various categories of personal information to enable us to provide you with a secure, efficient service that meets your needs as a player. The following is the information we collect:

We only collect information that is strictly necessary for the stated purposes. kila69 does not collect sensitive information such as your medical records, religious beliefs, or political views.

3How We Use Your Data

Personal data you provide to kila69 is used solely for the following legitimate and stated purposes:

• Account management — To register, verify, and manage your user account.
• Transaction processing — To securely process deposits, withdrawals, and all financial activities on the platform.
• Identity verification (KYC) — To verify that you meet the age requirements and to prevent fraud and money laundering.
• Customer support — To help you resolve issues, answer enquiries, and provide technical assistance.
• Platform security — To detect and prevent fraudulent activity, unauthorised access, and other security threats.
• Service improvement — To analyse usage patterns and improve platform performance and user experience.
• Legal compliance — To fulfil applicable legal and regulatory obligations.
• Account-related communications — To send important notifications relating to transactions, security, and policy updates.

4Data Sharing with Third Parties

Kila69 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain situations, we may need to share your information with the following selected parties:

• Payment service providers — To securely process deposit and withdrawal transactions. These providers are subject to strict data protection agreements.
• Game software providers — Slot and casino game providers partnering with kila69 may receive limited game session data for technical and audit purposes.
• Relevant authorities — kila69 will disclose information when required by law, court order, or a legitimate request from a competent authority.
• Technical service providers — Companies that assist us with infrastructure operations, cybersecurity, and analytics — all bound by confidentiality agreements.

5Your Data Security

Kila69 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure.

Key security measures we use include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Data encryption at rest (at-rest encryption) for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of security.
• 24/7 security monitoring by our cybersecurity team to detect and respond to threats.
• Regular security audits by independent third parties to ensure our infrastructure consistently meets the latest standards.
• Internal access controls ensuring that only authorised personnel can access user data in accordance with their job responsibilities.

While we implement all reasonable security measures, no system can guarantee absolute security. You also play an important role by keeping your account password safe and not sharing your login credentials with anyone.

6Cookies & Tracking Technology

Kila69 uses cookies and similar tracking technologies to enhance the functionality and user experience of our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Preference Cookies — To save your preferences such as language and display settings for a better experience.
• Analytics Cookies — To help us understand how players use the platform for internal improvement purposes.
• Security Cookies — To detect suspicious activity and help protect your account from unauthorised access.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the platform's functionality.

7Your Privacy Rights

As a kila69 platform user, you have the following privacy rights, which you may exercise at any time by contacting our support team:

To exercise any of the above rights, please contact the kila69 support team via live chat or email. We will process your request within 30 business days.

8Data Retention Period

Kila69 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Upon account closure, we will retain certain records for the period required by applicable laws and regulations.

• Financial transaction records — Retained for a minimum of seven (7) years in accordance with financial regulatory requirements.
• KYC verification documents — Retained for the duration of active membership plus five (5) years after account closure.
• Login and session data — Retained for ninety (90) days for security and audit purposes.
• Support communication records — Retained for three (3) years to enable follow-up and service improvements.

Once the designated retention period has ended, data will be securely deleted or permanently anonymised so that it can no longer be linked to you.

9Children's Privacy

The kila69 platform is exclusively for adult users aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18.

If we find that we have inadvertently collected data from a minor, the account in question will be terminated immediately and all associated data will be deleted as soon as possible.

10Privacy Policy Amendment

Kila69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this document indicates the date of the latest revision.

For significant amendments, we will notify you via in-platform notifications or your registered email before the changes take effect. Continued use of the kila69 platform after the effective date of any amendment constitutes your acceptance of the revised policy.

11Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Email: [email protected] (displayed as text only)
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy.

We are committed to responding to all privacy-related enquiries within 72 business hours. For more complex data rights requests, the processing period is up to 30 business days.

Your trust is the foundation of our relationship. kila69 is always committed to maintaining transparency in every aspect of handling your personal data, and we value every piece of feedback that helps us better protect the privacy of Malaysian players.